At Ace Ultra Premium, we encourage customers to review product details carefully before placing an order. If you need clarification or guidance before purchasing, our support team is available to help you choose the right product with confidence.
Return Eligibility
Our return policy is valid for 30 days from the date of delivery. To qualify for a return, items must be unused, unopened, and in the same condition received, including original packaging. Proof of purchase is required for all returns.
Certain items are not eligible for return, including gift cards, downloadable products, and select personal or hygiene-related items.
Non-Returnable Situations
Returns may be declined or partially refunded if:
- The item shows signs of use or damage not caused by us
- Original packaging or components are missing
- The return request is made after 30 days
Please do not send products back to the manufacturer.
Refund Process
Once your return is received and inspected, we will notify you by email regarding approval or rejection. Approved refunds are issued to the original payment method within a standard processing period, depending on your bank or card provider.
Late or Missing Refunds
If a refund has not appeared, check your bank account first. Then contact your card issuer or bank, as processing times can vary. If the issue continues, email us at Sales@Ace-Ultra-Premium.com.
Sale Items
Items purchased at a discounted price are not eligible for refunds.
Exchanges
Exchanges are offered only for products that arrive defective or damaged. To request an exchange for the same item, contact us at Sales@Ace-Ultra-Premium.com before returning the product.
Gifts
If an item was marked as a gift and shipped directly to you, store credit may be issued once the return is approved. If the gift was shipped to the purchaser first, any refund will be sent to the original buyer.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Need Assistance?
For questions related to returns, refunds, or exchanges, contact our support team at
Sales@Ace-Ultra-Premium.com
Thank you for choosing Ace Ultra Premium. We are committed to fair policies, reliable service, and customer satisfaction.