Frequently Asked Questions
How can I track my Ace Ultra Premium order?
Once your order ships, you’ll receive an email with a tracking number. Check your inbox and spam folder. If you still don’t see it, contact us via Sales@Ace-Ultra-Premium.com, and our team will provide your order status promptly.
Are Ace Ultra Premium products safe to use?
Yes. Every Ace disposable, Ace cart, and Ace premium product is lab-tested in a GMP/ISO-certified facility to ensure safety, consistency, and high-quality performance.
Do I need a prescription or recommendation to purchase?
No prescription is required. Keep in mind that hemp and THC regulations differ by state. We recommend reviewing local laws before ordering Ace Ultra Premium products.
Which states do you ship to?
We deliver across all U.S. states. Wherever you are in the country, you can order Ace carts, Ace vape products, and Ace premium disposables online.
When will my order ship?
Most orders leave our Los Angeles facility within one business day. Orders placed before 12:00 PM usually ship the same day. Orders after 12:00 PM on Fridays will ship the following Monday. During peak periods, shipping may take slightly longer.
How long does delivery take?
Expect your Ace Ultra Premium products within 3–5 business days. If your package hasn’t arrived after 10 days, contact our support team for assistance.
Is my package shipped discreetly?
Absolutely. All orders are shipped in plain packaging to protect your privacy and ensure a discreet delivery experience.
Why don’t you accept credit cards?
Many credit card processors are cautious with THC products due to federal regulations classifying cannabis as a Schedule I substance. As the legal landscape evolves, more payment options may become available.
Where are orders shipped from?
All Ace Ultra Premium orders ship from our Los Angeles, California facility to ensure fast and reliable delivery.
What is your shipping policy?
We ship across the U.S. within 3 business days via USPS Ground or Priority Mail. Military bases are currently excluded. Address verification may delay shipping; you’ll be notified if action is required. Every product includes a QR code to verify its Certificate of Analysis.
How can I become a wholesale partner?
New wholesale partners receive 10% off their first order of $3,000 or more. Apply via our wholesale page, and a team member will contact you within 48 hours to get started.